{"id":5503,"date":"2012-08-07T20:29:35","date_gmt":"2012-08-07T20:29:35","guid":{"rendered":"https:\/\/www.bumperspecialties.com\/bumperfeetblog\/?p=61"},"modified":"2017-02-27T16:54:40","modified_gmt":"2017-02-27T16:54:40","slug":"exito-en-europa","status":"publish","type":"post","link":"https:\/\/www.bumperspecialties.com\/es\/success-in-europe\/","title":{"rendered":"\u00c9xito en Europa"},"content":{"rendered":"<p><strong>Vea c\u00f3mo se resolvi\u00f3 un contratiempo grave con una soluci\u00f3n sencilla<\/strong><\/p>\n<p>No hace mucho, un cliente nuestro, un fabricante europeo de m\u00e1quinas de espresso de alta gama, se puso en contacto con nosotros. Llevaban tiempo comprando uno de nuestros <a href=\"https:\/\/www.bumperspecialties.com\/es\/categoria-producto\/cuadrado\/\">topes de parachoques negros cuadrados<\/a> para sus cafeteras durante un tiempo y nunca hab\u00edan tenido ning\u00fan problema... hasta ahora. La empresa se estaba expandiendo y, con unas instalaciones completamente nuevas y personal totalmente nuevo a bordo, lo \u00faltimo de lo que quer\u00edan tener que ocuparse era de un tope que no se pega.<\/p>\n<p>Tras explicarnos su dilema, nos pusimos manos a la obra de inmediato para encontrar una soluci\u00f3n a su problema \u00fanico. Sabemos que nuestro <a href=\"https:\/\/www.bumperspecialties.com\/es\/informacion-sobre-adhesivos\/\">el adhesivo para parachoques no debe fallar<\/a> as\u00ed, por lo que algo ten\u00eda que estar mal en el proceso del cliente. Probamos nuestras piezas aqu\u00ed en la f\u00e1brica. Revisamos nuestro inventario y todos los lotes que hab\u00edamos fabricado. Todo estaba exactamente como deb\u00eda ser. Era hora de tomar un vuelo y visitar a nuestro cliente en persona.<\/p>\n<p>Nuestro cliente nos recibi\u00f3 calurosamente cuando llegamos y nos ense\u00f1\u00f3 su nueva planta de fabricaci\u00f3n. Vimos a los trabajadores en las l\u00edneas de montaje desempacar cajas de nuestros parachoques, listos para fijarlos a los electrodom\u00e9sticos que pasaban. Lo que pas\u00f3 despu\u00e9s nos dej\u00f3 con la boca abierta.<\/p>\n<p>Los trabajadores recogieron las hojas de topes y r\u00e1pidamente comenzaron a quitar los topes, uno tras otro, no para colocarlos en las cafeteras, sino en sus brazos. A medida que las cafeteras bajaban por la l\u00ednea, los trabajadores se quitaban los topes de los brazos y pegaban algunos de ellos en la parte inferior de cada aparato. Finalmente supimos por qu\u00e9 el adhesivo de nuestros topes estaba fallando en sus productos. \u00a1Los estaban aplicando incorrectamente!<\/p>\n<p>Inmediatamente le explicamos a nuestro cliente por qu\u00e9 esta forma de aplicar los parachoques no funcionar\u00eda y le instruimos sobre <a title=\"C\u00f3mo aplicar topes de goma\" href=\"https:\/\/www.youtube.com\/watch?v=ted0fvzPrOY\" target=\"_blank\">C\u00f3mo aplicar topes de goma<\/a> la manera correcta. Explicamos que los parachoques deben ir directamente de su l\u00e1mina a la aplicaci\u00f3n, sin tocar la piel ni ninguna otra superficie. Al almacenar los parachoques, les dijimos, mant\u00e9ngalos entre 70 y 80 grados Fahrenheit o de 21 a 27 grados Celsius.<\/p>\n<p>Hoy en d\u00eda, esta empresa sigue comprando nuestros productos y est\u00e1 m\u00e1s feliz que nunca. Nos alegra mucho haber podido ayudarles con su problema. No han tenido ni un solo problema con el uso de nuestros parachoques desde entonces.<\/p>\n<p>Nos enorgullecemos de nuestro servicio al cliente y, si tiene alg\u00fan problema, trabajaremos con usted hasta encontrar una soluci\u00f3n. Si es necesario, viajaremos y nos reuniremos con usted en persona para rectificar cualquier inquietud que pueda tener. Esto es lo que nos diferencia de la competencia. Tenemos el conocimiento y la experiencia de nuestros a\u00f1os en el negocio de las defensas y cumpliremos hasta que est\u00e9 completamente satisfecho.<\/p>\n<figure id=\"attachment_62\" aria-describedby=\"caption-attachment-62\" style=\"width: 480px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.clker.com\/cliparts\/E\/i\/5\/H\/0\/9\/airplane-traveling-the-globe-hi.png\"><img decoding=\"async\" class=\"size-full wp-image-62\" title=\"Servicio de atenci\u00f3n al cliente global\" src=\"https:\/\/www.clker.com\/cliparts\/E\/i\/5\/H\/0\/9\/airplane-traveling-the-globe-hi.png\" alt=\"Viajes de negocios en avi\u00f3n\" width=\"480\" height=\"343\" \/><\/a><figcaption id=\"caption-attachment-62\" class=\"wp-caption-text\">Servicio de atenci\u00f3n al cliente global<\/figcaption><\/figure>","protected":false},"excerpt":{"rendered":"<p>See How a Serious Setback was Solved with a Simple Solution Not long ago, a customer of ours, a European manufacturer of high-end espresso machines contacted us! \u00a0They had been buying one of our square black bumper feet for their coffee makers for a while and had never had any problems&#8230; until now. The company [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":13166,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_eb_attr":"","inline_featured_image":false,"footnotes":""},"categories":[218,211,217],"tags":[214,221,222,216],"class_list":["post-5503","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bumper-feet","category-bumper-specialties","category-manufacturing","tag-bumper-stops","tag-customer-service","tag-international","tag-manufacturing"],"acf":[],"featured_image_src":"https:\/\/www.bumperspecialties.com\/wp-content\/uploads\/2012\/08\/Global-Customer-Service-for-Our-Bumpers.jpg","author_info":{"display_name":"admin","author_link":"https:\/\/www.bumperspecialties.com\/es\/author\/admin\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Success In Europe - Bumper Specialties<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bumperspecialties.com\/es\/exito-en-europa\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Success In Europe - Bumper Specialties\" \/>\n<meta property=\"og:description\" content=\"See How a Serious Setback was Solved with a Simple Solution Not long ago, a customer of ours, a European manufacturer of high-end espresso machines contacted us! \u00a0They had been buying one of our square black bumper feet for their coffee makers for a while and had never had any problems&#8230; until now. 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